Refund Policy
We are committed to transparency and fairness in all transactions. Please review our refund policy to understand when and how refunds may be considered.
1. General Policy
All payments made through our platform are considered final and non-refundable, except in limited circumstances outlined below.
2. Refund Eligibility
Refunds may be considered only in the following cases:
- Duplicate payment due to a technical error
- Incorrect charges caused by a processing issue
- Unauthorized transactions reported within a reasonable timeframe
Requests must be submitted within 7 days of the transaction date for review.
3. How to Request a Refund
To request a refund, please contact us at:
Email: support@smarthirerecruitment.co.uk
Please include:
- Your full name
- Date and amount of the payment
- Any relevant supporting information (e.g., screenshots, payment confirmation)
We aim to respond within 5–7 business days.
4. Dispute Resolution
If you believe a charge was made in error, we recommend contacting us directly. We will do our best to resolve the matter promptly and fairly.
5. Policy Changes
This refund policy may be updated from time to time. Any changes will be posted on this page with the effective date clearly stated.
If you have questions, please email us at support@smarthirerecruitment.co.uk
